Warranty and returns
Our company guarantees the perfect condition of all its products. VAT is included in the prices on our website. Once the request has been made, MasChimeneas will confirm to the client the receipt of the same, whose delivery will be made within the established deadlines.
Returns: Once the order has been received at the customer's address, they will have 14 days to return the product if it is not to their full satisfaction, in which case, they are obliged to notify it by e-mail (firstname.lastname@example.org), as return the product in perfect condition, including the original invoice.
The email must contain:
Shipping address: email@example.com
Subject: Return order number XXXX
Order number: XXXX
Reason for return.
Reason for change.
For information purposes, the return or exchange costs will have a charge of €200 depending on the place of collection, the weight and the volume of the items. Maschimeneas will study in each case of return the situation of the same taking into account the three previous factors (place of collection, weight and volume).
Once the condition of the product has been verified, Maschimeneas will refund the customer the amount paid by the same payment method that was used in the initial transaction, once the transport costs originated by the return have been deducted, within 15 days of receipt.
In the event that the merchandise does not arrive in perfect condition, Maschimeneas will replace it once it receives notification of the incident by email (firstname.lastname@example.org). The expenses originated by the change of the merchandise are in charge of the company Maschimeneas.